Frequently Asked Questions
Everything you need to know about shopping with Stoney Creek NZ Ltd.
What are your standard shipping times and costs within New Zealand?
We offer nationwide shipping across NZ. Standard orders typically arrive within 3-5 business days, while rural deliveries may take an additional 2 days. Shipping costs are calculated at checkout based on your location and order size.
What is your return policy for items purchased online?
We accept returns within 30 days of purchase, provided the items are in their original, unused condition with all tags attached. Please note that certain clearance or hygiene-sensitive items may be excluded from our standard return policy.
Does Stoney Creek offer a warranty on its products?
Yes, as an established retailer since 1994, we stand by the quality of our goods. Most products come with a manufacturer's warranty against defects in materials and workmanship. Please contact our support team with your proof of purchase for warranty claims.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as modern payment solutions like Afterpay and Laybuy to help you spread the cost of your purchase.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey to your doorstep.
Do you offer international shipping outside of New Zealand?
Currently, our online store focuses on serving our customers within New Zealand. For international inquiries, please contact our customer service team directly to see if special shipping arrangements can be made.