Returns & Exchanges

Stoney Creek (Est 1994) NZ Ltd stands by the quality of our gear and offers a 30-day return policy for any products in original, unworn condition with tags attached. Whether you need a different size or a full refund, our team is committed to ensuring you have the right equipment for your next adventure.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Pack Your Items

  Ensure the gear is in its original packaging with all labels attached, and include a copy of your packing slip or return authorization form inside the box.

• 3.
  Ship to Stoney Creek

  Affix the provided shipping label or send the package via a tracked courier service to our distribution center in New Zealand.

• 4.
  Processing and Refund

  Once our warehouse team inspects the returned items, we will process your exchange or issue a refund to your original payment method within 5-7 business days.